How much will shipping be?
Free shipping to the USA & Canada $15USD for international
Last updated: May 03, 2022 07:00
When will the WaterH bottle expect to ship?
We expect to ship in Oct/Nov 2022 so you can expect to receive WaterH for Christmas!
Last updated: May 03, 2022 07:00
How do I select my bottle color?
Color selection is done in a post-campaign survey. There will be 3 colors to choose from.
Last updated: May 03, 2022 07:00
How do you charge the WaterH Smart Bottle?
WaterH charges wirelessly with the provided wireless charging station. Each WaterH bottle comes with a complimentary wireless charging station as part of the package.
Last updated: May 03, 2022 07:00
How do I know my WaterH is charging?
The WaterH LED will displaying a breathing green light.
Last updated: May 03, 2022 07:00
How do I know my WaterH is fully charged?
The WaterH LED will displaying a solid green light.
Last updated: May 03, 2022 07:00
How do I know my WaterH is running low on battery?
The WaterH LED will displaying a breathing red light.
Last updated: May 03, 2022 07:00
How often do I need to charge WaterH?
Each full charge lasts up to 30 days of continuous use.
Last updated: May 03, 2022 07:00
Is WaterH waterproof?
Yes!
Last updated: May 03, 2022 07:00
Is WaterH dishwasher safe?
For the longevity and to maintain the built-in sensors and electronics, we highly recommend to avoid placing WaterH in the dishwasher. Hand wash will ensure your WaterH continuing to serve your hydration goals for years to come.
Last updated: May 03, 2022 07:00
How much liquid can WaterH hold?
530ML
Last updated: May 03, 2022 07:00
Can WaterH keep liquid hot and cold?
Yes! Keeping beverages hot and cold for over 8 hours.
Last updated: May 03, 2022 07:00
Will you be adding additional sizes in the future?
We currently only offer one size but we will definitely be adding more sizes in the near future.
Last updated: May 03, 2022 07:00
Will WaterH have odor or make the water taste metallic?
WaterH uses medical grade stainless steel so your water will never smell or taste funny because of our bottle’s material.
Last updated: May 03, 2022 07:00
Is the WaterH Hydration app free?
Yes! Available for download on both the Apple and Android store.
Last updated: May 03, 2022 07:00
How do I know WaterH is giving me hydration LED reminders?
The WaterH LED will displaying a breathing white light
Last updated: May 03, 2022 07:00
What is the TDS SmartScan?
Total dissolved solids (TDS) is a measure of the dissolved combined content of all inorganic and organic substances present in your water. WaterH’s Smart Scan technology helps measure and report on dangerous substances in your water so you never have to guess whether you’re drinking quality water.
Last updated: May 03, 2022 07:00
Where do I see my water’s TDS level?
WaterH senses every time there is newly refilled water and automatically analyzes the water. This information gets instantly synced to the WaterH app whenever the bottle and your phone is within 5 meters of each other.
Last updated: May 03, 2022 07:00
How does WaterH know how much water I’ve drank?
WaterH has a built-in sensor that accurately measures the amount of water drank and instantly records it as data in your personal WaterH app.
Last updated: May 03, 2022 07:00
Where is the WaterH Bottle made?
The bottle is designed in Canada and made in Asia.
Last updated: May 03, 2022 07:00
What happens if I accidentally drop WaterH?
It happens and it’s expected. That’s why drop testing is part of our quality control so that WaterH can go the distance and keep up with your lifestyle.
Last updated: May 03, 2022 07:00
I want to contact someone directly at the WaterH team.
We love to hear from you. Reach us at [email protected]
Last updated: May 03, 2022 07:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.